Frequently asked questions
What is the refund and cancellation policy?
No refunds for cancellations or no shows.The American Heart Association and the Emergency Nurses Association maintain a strict instructor to student ratio and seats are limited in all our courses; therefore, no schedule changes are allowed within 14 days of the class to promote responsible attendance and to allow us to fill the seat you have vacated. If you reschedule or withdraw within the 14 days of the course you will incur course fees for the first class and subsequent dates. You are responsible for all charges and any legal fees associated with an attempt to collect a debt if your employer declines to cover student fees. You will not be allowed to enroll in any future courses until account balance is paid in full.The easiest way to avoid this is just come to class! Our instructors are wonderful and are passionate about learning and will work with you if needed. If you have any additional questions please contact our accounting department.
Why are all online courses non-refundable?
The AHA does not allow us to return the online course once the key is activated therefore all online sales are final. On a positive note, most of our online course can be accessed up to 24 months after you open. This allows you to continue to refresh your knowledge base. We suggest reviewing the HeartCode ACLS & PALS every three months.
I know AEDs are important in the AHA Chain of Survival. How do I purchase one?
Please contact our office and ask to have one of our AED sales representatives call you to discuss AED options or to provide an onsite emergency assessment at your office, clinic or patient facility. There is no charge for this service. Remember prompt bystander CPR and Defibrillation saves lives!
What experience do I need to take TNCC?
It is recommended that you have at least six months clinical experience in an emergency care setting before taking the course. Is is assumed that you will also have an understanding of initial trauma care terminology and are familiar with standard emergency trauma equipment.
How do I prepare for the BLS Course?
To prepare for the course please read and study the BLS Student Manual paying particular attention to the critical concepts noted in red and the skills testing sheet on page 27 & 39. Your instructor will evaluate your performance based on the criteria found on these sheets. The AHA Summary of Steps of CPR for Adults, Children and Infants is located in the BLS folder under the documents tab.
How do I prepare for the ACLS Course?
Before the course, please read the 2011 AHA ACLS Provider Manual and bring the manual to class with you for use and reference during the course. You will need to complete the Precourse self-assessment with a score of 80% or higher. Please print and bring to class with you or you will not be allowed to attend the course.
What is the website for the ACLS Precourse Self-Assessment?
What is the password?
How do I prepare for the PALS Course?
In order to prepare for the course you will need to complete the Precourse self-assessment with a score of 80% or higher. You may take the self-assessment multiple times. Please make sure you are proficient in BLS skills. A current American Heart Association BLS card is required in order to attend the class. We offer a self-directed online BLS course if you need to complete this requirement prior to class.
What is the website for the PALS Precourse Self-Assessment?
What is the password?
What study items do you have available to help me succeed?
How do I become a BLS, ACLS or PALS Instructor for HeartTraining, LLC?
My hospital or facility is interested in becoming a Training Site under HeartTraining, LLC. What do I need to do?
The first step is to submit a Training Site Application and Administrative Self-Review. A Training Site fee will be assessed and is renewable every two years pending successful monitoring every 6 months by our Training Center Coordinator or one of our Training Center Faculty members. Once the self-review is submitted a member of our staff will contact you to arrange an initial interview. We do require a non-refundable $100 application fee.
Not sure my hospital or facility is interested in becoming a Training Site. What is another option for training our staff.
We can provide onsite training for your staff at your facility. Please provide the number of students you wish to train, which discipline and how many classes you wish to offer in a 12 month period. HeartTraining, LLC will invoice at Net 30. We will provide the course completion cards, textbooks and the discipline specific instructors. All we need is a room large enough for 12 students and two break-out rooms large enough for 6 students to conduct the course. A minimum of 6 per class is required for us to conduct an onsite course. We will also require a secure location to store our equipment when class is not in session.